How to read a Panya vendor scorecard

A Panya vendor scorecard at /vendor/<id> has seven elements. None of them are decorative. This is what each one is and how to read it.

1. The final score

The big italic number top-right, e.g. 72/100. It is the weighted total of the 11 signal scores. The number alone is not the answer · the verdict pill next to it is.

• Under 50: the vendor has a structural problem on more than one critical signal · either offline, under enforcement, or unable to operate in the channel they claim.
• 50 to 65: the vendor exists with documentation and the channel works, but at least one critical signal is mid-band. Read the per-signal breakdown.
• 65 to 75: the vendor passes the bar most regions need. Verdict is usually conditional or routable depending on the rx-legality and regulatory signals.
• 75 and up: the vendor passes routable cleanly. The matchmaker recommends them by default for the relevant region.

2. The verdict pill

Three values, color-coded:

• Routable (amber pill) · the matchmaker actively recommends this vendor for users in the relevant region. The visit-website CTA is the primary action on the scorecard.
• Conditional (blue pill) · the vendor exists, the documentation exists, and the user gets the per-signal context before deciding. Active regulatory action, supply intermittency, or a structural rx-legality ceiling lands a vendor here.
• Hold (red pill) · the vendor is offline, under active enforcement that halted operations, or our audit caught something that means we will not route a user there until the situation changes. The visit-website CTA is replaced with a "Not routable · on hold" pill. See What 'on hold' means for the editorial reasoning.

The verdict is what to act on. The score is what justifies the verdict.

3. The channel + region subhead

A one-line description of what the vendor actually is, in honest language. Examples:

• "Thailand · Clinic · Bangkok premium clinic"
• "United States · 503B + 503A compounding pharmacy (Houston, TX)"
• "United States · Research-chem (offline) · operations halted June 2025 after FDA enforcement action"

This line is the channel-clarity signal made literal. If the subhead reads soft or vague (e.g. "wellness consultancy" rather than "research-chem seller"), that is itself a signal · we keep the vendor's own preferred framing only when it accurately describes the channel.

4. The 11-signal breakdown

The horizontal bars beneath the hero. Each of the 11 signals from our public rubric gets a 0-to-100 score. Color-coded by band:

• Red bar = under 50 (clear weakness on this signal)
• Amber bar = 60 to 75 (mid band, where most vendors land)
• Green bar = 80 and up (clear strength)

Hover or tap a bar for the per-signal note explaining the score. Notes are deliberately specific · "503B + LAL endotoxin testing per batch published" beats "good safety record."

The signals to weight most heavily depend on the channel:

• For an Rx clinic or pharmacy: rx-legality, cold-chain, dose-accuracy, endotoxin (the first four critical signals)
• For a research-chem vendor: coa, compound-id, channel-clarity (rx-legality structurally floors near zero · the channel cannot offer Rx)
• For a hospital: support-quality (international-patient ops matter more than for any other channel) plus the four Rx criticals

5. The sources we audited against

Beneath the signal breakdown, when present. Lists the regulatory bodies, accreditation directories, and clinical references that informed the scoring. Examples:

• "Thai FDA medication register"
• "Joint Commission International accreditation directory"
• "Arizona State Board of Pharmacy"
• "FDA · Compounding and the FDA: Questions and Answers"

The sources are not a bibliography · they are the trail you can follow to verify a score yourself. If you think a score is wrong, the sources are the first thing to check before emailing partner@panya.health.

6. The visit CTA (or the not-routable pill)

For routable + conditional verdicts, the primary action is "Visit <Vendor Name> →" which opens the vendor's actual site in a new tab. This click is logged through /api/v/<vendor> for affiliate attribution.

For hold-verdict vendors, the visit CTA is replaced with a "Not routable · on hold" status pill. The vendor's website is not linked from the scorecard at all. This is intentional · the vendor is either offline or under enforcement, and clicking through would be either a 404 or a worse user experience. The scorecard answers the "what happened to vendor X" question without sending traffic to a dead site.

7. The two secondary CTAs

"Read the rubric" links to /methodology which has the full per-signal definitions and the worked-example bands (one real vendor at low/mid/high for every signal).

"Get your match" links to /quiz which routes you to a vendor based on your goal, region, and budget signal. The matchmaker uses the same rubric · the recommended vendor will have the same score breakdown linked from its card.

What to do with all of this

For a routable vendor in your region, the click-through is the answer. Read the channel description so you know what you are buying, click visit, transact.

For a conditional vendor, read the per-signal breakdown. The signals that scored mid-band tell you the specific risk. If those risks are acceptable for your situation (e.g. you accept the rx-legality floor on a research-chem vendor because you understand the channel), proceed. If they are not, the matchmaker will route you elsewhere.

For a hold vendor, the page is the answer. The score and the subhead explain why the vendor is on hold. The matchmaker will not route you here regardless.

For any verdict, if the rubric score does not match what you have learned about the vendor from other sources, the silent-filter explainer and the on-hold explainer cover the editorial logic.

If you want to dispute a score

Email partner@panya.health with the specific signal you believe is wrong and the evidence. We re-score on evidence, not on volume. Pay-to-rank does not exist here. We have updated scores based on documented evidence before; the rubric is public so the dispute happens in plain sight.